I am disappointed, the staff need hair tied off their faces and look more presentable, we were concerned that their hair would go in our food, being given the correct items would have been good - hardly any eye contact from the person serving, we waited far too long for the correct item and one of the drinks was only just warm!! no apology for the wrong order, I usually come here for a hot drink and a catch up, I feel their standards are slipping and their customer service was really poor. Might have to give it a miss for a while. 6/10
A few weeks ago I visited the establishment to have some coffee, it was early so it was not that crowded. I saw a very unpleasant scene in which the manager started to make unsolicited physical contact with women employees and they were clearly not comfortable with it. For me that was a very uncomfortable scene to see as a woman and as a customer. This place does not look like a safe place for women in general. Be aware. And for the owners: you should at least have some conversation or training about harassment so your male employees know how wrong what they are doing is. As a woman it worries me a lot to see how vulnerable the women are at this place, even more taking into consideration the number of clearly underaged staff.
A lovely, elegant coffee shop in Petts Wood with friendly staff and great food. I went here with my wife and daughter, and was hugely impressed at how welcoming the place was. The decor is sophisticated and comfortable and passersby may think the place is perhaps not child friendly. However, they are well equipped for families. With highchairs available and unisex bathrooms with a great changing table (perfect for dads who do nappies). I had an Oreo cookie cake which lovely if a bit sweet. My wife had a vegan lemon cake which was delicious. And the coffee was really rich and tasty. There is parking right outside if it's available or all around the Petts Wood area and it is free on Sundays. A strong thumbs up and would definitely recommend.
A quaint little coffee shop in Petts Wood. Delicious coffee and a good selection of sweets or savouries. Lovely service. You order at the counter and they deliver to your table which is always nice. The toasted tea cake in particular was lovely and I must recommend it. Fair prices. About the same as the Costa down the road. Homely decor inside and a few seats outside. They have a doggy bowl of water outside which I always appreciate.
