Great experience dealing with Terry at the Swanley branch, Knew his stuff! Very efficient and easy transaction. All round a pleasure to do business with Thank you Lynne
I had a fantastic experience at WJ King, Bromley Tylney Road branch! I found the car that I wanted, and the deal - including a part-exchange - was handled professionally and efficiently by a gentleman named Michael, who works in sales. Overall, a very warm and welcoming branch with a grand team. Very impressed!
I purchased an A180 mercedes from this trade centre but I was disappointed that I was left to figure out the answers to all my questions by myself. I appreciate that this is a Vauxhall dealer and knowledge of other cars may be limited but during my test drive I got the feeling that the salesman did not care. His response was 'no idea' constantly and nor did he try and find out the info. Place has good potential, maybe need better staff or people who care. On the other hand, Michael was great and looked after us very well. The car was cleaned nicely inside and out, all my questions were answered. Grateful for all the help. My buying experience was pleasant but my searching/test drive experience was horrible.
Emailed to say was interested in a car, and would likely be in the area Sunday. Recieved generic email response back, went all the way to the garage to discover they were CLOSED. would have been nice if the email response mentioned they weren't open sundays. So no sale for them!
I booked a test drive last Thursday for today and got a confirmation email. When I got there today by Taxi as it’s not that convenient a route, I was told that the car had been sold yesterday ! Is there such a thing as poor “potential”customer care ? Obviously I didn’t buy another car !!!
